User Support

All businesses must rely on a fully reliable and operational IT system, allowing their employees to concentrate or core issues. Unfortunately, service breakdowns occur regularly, resulting in loss of productivity when users cannot complete their tasks normally. These incidents can take up to 60% of your IT support team’s time. Would you accept such a loss of productivity in your organization?

Technical Support Center

Noxent offers a user technical support center service, to meet the increasing demand in technical assistance. Your users have access to a one-stop-shop system, concentrating all technology-related requests in a single contact. Access to this service is done through a personalized phone number, an online form, or via email sent to a specific address set up for your organization.

One-Stop Shop

Our service is offered in both French and English, and each call is treated in the user’s preferred language. All requests are entered and documented in a follow-up system. Once the request is entered in our log, our user technical support specialists work on resolving the issue until the problem has been fixed. The following graph details Noxent’s user technical support service.