Operations Management

As in all its IT outsourcing mandates, Noxent handles all of your IT operations. This includes:

• Management of operational tasks
• Hardware and software supply
• Management of your IT assets

Operational Tasks Management

Operational tasks management includes:

• Follow-up on daily operations and interventions
• Follow-up and quality control of services (Service Level Agreement, Service Level Objectives)
• Incidents management
• Problems solving
• Take-over of configurations and start of production.

Supply

For all specific project or improvement of your IT contributing to increase productivity, Noxent handles the following:

• We will recommend which hardware, software or other IT equipment you should invest in, and help you with the supply
• Installation and update of your equipment, according to your needs
• Configuration of new IT equipment
• Maintenance of all IT assets

Assets Management

Noxent uses specialized software to document an electronic inventory of your IT assets. Every day, its team of experts and technicians document all information required for a sound management of your IT assets, such as maintenance contracts deadlines, software updates, management of users’ profiles, and key contacts for supplier relations.

Noxent’s management of operations integrates your internal policies and the industry’s best practices, based on ITIL, MSF and MOF methodologies.