Operations Management
As in all its IT outsourcing mandates, Noxent handles all of your IT operations. This includes:
- Management of operational tasks
- Hardware and software supply
- Management of your IT assets
Operational Tasks Management
Operational tasks management includes:
- Follow-up on daily operations and interventions
- Follow-up and quality control of services (Service Level Agreement, Service Level Objectives)
- Incidents management,
- Problems management
- Take-over of configurations and start of production.
Supply
For all specific project or improvement of your IT contributing to increased productivity, Noxent handles the following:
- We will recommend which hardware, software or other IT equipment you should invest in, and provide you with the recommended equipment
- Installation and update of your equipment, according to your needs
- Configuration of new IT equipment
- Maintenance of all IT assets
Assets Management
Noxent uses specialized software to document an electronic inventory of your IT assets. Every day, its team of experts and technicians document all information required for a sound management of your IT assets, such as maintenance contracts deadlines, software updates, management of users’ profiles, and key contacts for supplier relations.
Noxent’s management of operations integrates your internal policies and the industry’s best practices, based on ITIL, MSF and MOF methodologies.