You cannot release a message with a restricted attachment yourself; only our technical support center/help desk operators are authorized to do so. You may ask the sender to send the attachment in a ZIP file to ensure that it is not intercepted. If you know the contents and origin of the message, you may also ask one of our technical support center/help desk staff to release it for you. Remember, you will be doing so at your own risk.
How can I release a message with a restricted attachment from quarantine?
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