At Noxent, we know that end user technical support is key for your productivity. Our Service Desk handle more than 2 000 tickets every month and is available 24*7*365 or Monday to Friday, 8:00 AM to 6:00 PM EST.
Level 1 and level 2-technicians are proud to offer remote assistance and technical support to 1 500 end users while System Administrators and Network Administrators take charge of level 3 requests.
End users have access to a ONE-STOP SHOP, which directs all IT issues to a single point.
All event (request, incident, alert or problem) is recorded into a tracking system and fully documented. Request is categorised and handle by our level 1, level 2 or level 3-technicians. Our technicians are commited to solve the problem within agreed service levels.
Maximize your productivity with our remote technical support. Benefit a specialized, highly-qualified service to solve time sensitive technical problems.
